CX Mobile: Error Occurred While Attempting To Add DCL Custom Field

(Doc ID 2362039.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to add DCL Custom Field, the following error occurs.

Warning!
Sorry! An unexpected error occurred, your application could not be saved. Please contact System Administrator/Support for further assistance.

Reproducible Steps

1. Log into CX Mobile
2. Navigate to Service Request
3. Custom Field : DCL --> Field Name : 서비스기회 --> add
4. Save
5. Getting below error:
    Warning!
    Sorry! An unexpected error occurred, your application could not be saved. Please contact System Administrator/Support for further assistance.

Due to this issue, users cannot add DCL Custom Field to CX Mobile

Cause

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