Custom Layouts Disappeared

(Doc ID 2362049.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
---------------
Leads layouts disappeared

in our production environment, instance cbfs, the standard layouts are displayed for the Leads, instead of the custom ones.

In the aplication composer only the standard layout is available, the custom ones doesn't exist anymore. It looks like they have been deleted.


EXPECTED BEHAVIOR
-----------------------
The custom layouts should be present.

Cause

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