Spreadsheet Enrollment For Unrestricted Program Shows Error: ORA-20001: No Potential Life Events Wer

(Doc ID 2362184.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Load

When attempting to upload Unrestricted benefits enrollment, the following error occurs.

ERROR
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Error occurred running Participation Process -- Life Events. Error Message is -- ORA-20001: No potential life events were found for evaluation. Details: If this is an unexpected result, review the person life events to confirm the date and existence of potential life events for this person.


STEPS
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The issue can be reproduced at will with the following steps:
Navigator --> Benefits Administration -> Evaluation and Reporting -> Processes -> Election Processes -> Upload Benefits Enrollments
Batch Name: MO_NEW_RETIREMT_PGM
Click Submit

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upload enrollments

Changes

 

Cause

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