OAC: 504 Gateway Time-out nginx Error When Accessing OAC LBaaS(Load Balancer) URL

(Doc ID 2362280.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Analytics Cloud Service - Version 17.4.5 and later
Information in this document applies to any platform.

Symptoms

Accessing OAC  LBaaS URL gives 504 Gateway Time-out Error

This issue is seen in both 17.4.5 and 18.1.3 versions of OAC.

 

There are 2 different manifestations of this behavior :

For OAC instance created with IDCS  without an IP Network ( No VPNaaS configured) : The LBaaS OAC URL giving 504 Gateway error issue is intermittent. It works at times but gives error at times.

For OAC instance created with IDCS on IP Network ( VPNaaS configured) : The LBaaS OAC URL giving 504 Gateway error issue is constant - the LBaaS URL never works

 

 

 

Cause

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