Comment on Old Post Not Pulled Into Engage

(Doc ID 2362281.1)

Last updated on FEBRUARY 26, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Engage

ACTUAL BEHAVIOR
---------------
 
User is reporting that new comment is visible on Facebook for old post but is not populating in the Engage dashboard.
 

EXPECTED BEHAVIOR
-----------------------
Comments load when new comment is available on post.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Visit Engage > See post > Load Comments > Filter: newest to oldest > Apply > Never resolves and comments are not available to review or comment on.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot review or respond to comment.

Changes

 

Cause

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