Status Is Blank After The Dispute Is Approved

(Doc ID 2362895.1)

Last updated on FEBRUARY 19, 2018

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.12.1.0.0 version, On collections form. Dispute Status is blank within Collections after the dispute is approved.

Even though the Dispute is either Approved or Rejected. The Pending Approval status is correctly shown.


EXPECTED BEHAVIOR
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Expecting to have the status display correctly


STEPS
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The issue can be reproduced at will with the following steps:

1. Go to Receivables > Billing
2. Add a regular invoice in Receivables.
3. Go to Dispute Transaction and add a dispute;
4. Go to Collections > Customer > History > Activity page > Dispute in Pending > Approval status
5. Approve the Dispute and observed the Status of the Dispute has been updated to blank, even though the Dispute is Approved

Note: Same scenario happens for Reject, even if the Dispute is created from Collections, not from Receivables.



Cause

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