Geography import results in an undetermined error.

(Doc ID 2362935.1)

Last updated on MARCH 02, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Geography import results in an undetermined error.
The status shows 20538 successful / 2 failed.
After generating the logs, the status shows 20540 successful.
The HZ_IMP_ERRORS file shows two errors but no detail.

EXPECTED BEHAVIOR
-----------------------
Unable to determine the nature or the cause of the error.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Setup and Maintenance > Task: Manage File Import Activities > Go to Task
3. Object = Geography, Delimeter is semicolon
4. Import using mapping:
ImpGeography BatchId
ImpGeography RecordTypeCode
ImpGeography PrimaryGeographyName
ImpGeography CountryCode
ImpGeography LevelNumber
ImpGeography SourceId
ImpGeography ParentSourceId
ImpGeography LanguageCode

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, unable to determine the nature or cause of the errors.

Cause

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