Can't Create Opportunity

(Doc ID 2363153.1)

Last updated on FEBRUARY 20, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Opportunities

ACTUAL BEHAVIOR
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Customer is trying to save an opty but cannot select a product Group on revenue line because it won't list anyone.
This started happening after the upgrade to R12 three months according to customer.

EXPECTED BEHAVIOR
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Customer expect to be able to select the product group as he was able to do it before the upgrade.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Opportunities
2. Create new opty
3. Try to select an a product group on revenue line but it won't populate anything


Cause

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