SEM Report Missing Time To Read, Post/Comment Responded To, or Time To Respond data

(Doc ID 2363171.1)

Last updated on FEBRUARY 21, 2018

Applies to:

Oracle Social Relationship Management Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

When exporting the Engage report, there are many interactions on spreadsheet without any data.

A significant amount of interactions from Engage team is seen, but we are missing a lot of the data in the columns for Time To Read, Post/Comment Responded To, or Time To Respond.
 

Solution

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