Lead Sales Channel On OSC For Outlook

(Doc ID 2363327.1)

Last updated on FEBRUARY 25, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

The OOB field "Sales Channel" on Lead has different values on SUI and on OSC for Outlook.
The available values on SUI are 'Direct' and 'Partner' but on OSC for Outlook are 'Direct' and 'Indirect'.

ERROR
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When creating a lead on OSC for Outlook and fill in "Sales Channel" with the value 'Indirect'. Upon synchronization an error occured.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the Sales Channel LOV on Outlook in the same way as for SUI.

Changes

 

Cause

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