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Password Reset Link Redirects To Identity Provider Authentication Instead Of Service Provider Authentication After Configuring SAML (Doc ID 2363770.1)

Last updated on SEPTEMBER 25, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

Using Primavera P6 Enterprise Project Portfolio Management Cloud Service

ACTUAL BEHAVIOR
After configuring SAML authentication within the cloud environment, the "password reset" email notification which can be generated for partner users have the "Oracle Construction and Engineering applications page" hyperlink in the email redirect to an Identity Provider (IdP) protected URL.

EXPECTED BEHAVIOR
After configuring SAML authentication within the cloud environment, the "password reset" email notification which can be generated for partner users should have the "Oracle Construction and Engineering applications page" hyperlink in the email redirect to a Service Provider (SP) protected URL.

For example, in the following email, require the "Oracle Construction and Engineering applications page" link to step 1 to be updated to the SP url (may need to ensure it is setup to redirect to same email with the /partner appended to it):

---
Username: xxxx
Password: xxxx

When you attempt to log in to your account using the username and password specified above, you will be prompted to set your password. If this is your first time logging in to your account, you will be required to set your challenge questions.
1. Go to Oracle Construction and Engineering applications page.
2. Login with your username and password.
3. Enter the required information in the Temporary Password, New Password, and Confirm New Password fields.
4. If applicable, register your challenge questions.
5. Click Save.
---

STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:

  1. Login to cloud administration
  2. Create a new user
  3. Select the password reset email to trigger an email notification to the user to change their password
  4. In the email, select the hyperlink for step 1
  5. Note the redirection that occurs to the IdP, not the SP authentication form.

Cause

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