Error When Performing a Real-Time Integration [Unable to establish a connection: Service exception occurred while connecting to company SITENAME for sending xml Connection refused]

(Doc ID 2363776.1)

Last updated on FEBRUARY 22, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2017 R2 and later
Information in this document applies to any platform.

Symptoms

When attempting to connect to an external WebMethods Server the following error occurs:

Unable to establish a connection:
Service exception occurred while connecting to company SITENAME for sending xml
Connection refused

This happens when either the "Test Connection" or "Send XML" buttons are clicked from the Integration Settings page.

Changes

No noticeable changes were made to the CPQ Cloud environment.

Cause

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