Why Does One Layout Function But Another Similar Layout Does Not?

(Doc ID 2363940.1)

Last updated on APRIL 04, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

There are several Search layouts on our site.
Layout A and Layout B are identical in their use and placement of widgets.
When we use Layout B we can go to the storefront and see that search results work, and guided navigation also functions as expected.
However when we use Layout A both search terms and guided navigation attempts result in being redirected to a 404 page.

We would like to know why 2 layouts using the exact same widgets would behave so differently.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms