The business events from OSC are not reaching ICS

(Doc ID 2364093.1)

Last updated on FEBRUARY 21, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, CX Integration

ACTUAL BEHAVIOR
---------------
The business events from OSC are not reaching ICS.

EXPECTED BEHAVIOR
-----------------------
When an opportunity is created or updated in Sales Cloud, ICS should pickup the event.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the integration is no longer working as it was earlier.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms