Is ICS required for integration between Oracle Engagement Cloud and Oracle Field Service Cloud?
(Doc ID 2364280.1)
Last updated on DECEMBER 24, 2020
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.17.11.0 and laterInformation in this document applies to any platform.
Goal
Is ICS required for integration between Oracle Engagement Cloud and Oracle Field Service Cloud?
What are the integration points here between Oracle Engagement Cloud and Oracle Field Service for Customer and contact information. As well as Service Request information to flow to Oracle Field Service Cloud from Oracle Engagement Cloud?
Solution
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In this Document
Goal |
Solution |