My Oracle Support Banner

Is ICS required for integration between Oracle Engagement Cloud and Oracle Field Service Cloud? (Doc ID 2364280.1)

Last updated on DECEMBER 24, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Goal

Is ICS required for integration between Oracle Engagement Cloud and Oracle Field Service Cloud?

What are the integration points here between Oracle Engagement Cloud and Oracle Field Service for Customer and contact information. As well as Service Request information to flow to Oracle Field Service Cloud from Oracle Engagement Cloud?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.