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Navigation failed due to invalid web application name: crmCommon (Doc ID 2364535.1)

Last updated on FEBRUARY 22, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Post upgrade to R13, published custom objects are not visible on spring board
When viewing them in Structure the following error pops up:
Navigation failed due to invalid web application name: crmCommon

EXPECTED BEHAVIOR
-----------------------
Custom objects that were visible in R12 should be seen in R13

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to application
2. Search springboard for custom objects
3. not visible

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see custom objects on spring board.

Cause

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