When Updating An Employees New Home Address the following Error is Seen: HRX-1560309 (Doc ID 2364552.1)

Last updated on MARCH 10, 2023

Applies to:

Symptoms

After updating/adding an employees new home address, the prior home address still appears. Attempted to completely delete the prior address and the prior address still appears.

There are currently two US addresses listed in the employee's record.

The following error is seen:

ERROR
_________

FAULT_NAME=ServiceException::FAULT_TEXT=com.oracle.bpel.client.BPELFault: faultName: {{http://xmlns.oracle.com/apps/hcm/employment/core/transactionApprovalService/}ServiceException} messageType: {{http://xmlns.oracle.com/adf/svc/errors/}ServiceException} parts: {{ ServiceErrorMessage=29000JBO-29000: Unexpected exception caught: oracle.apps.fnd.applcore.messages.ApplcoreException, msg=JBO-HRX:::HRX_USCMN_ADDRESS_RES_MISSING: <MESSAGE><NUMBER>HRX-1560309</NUMBER><TEXT>Employees assigned to a payroll must have a US home address.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>SEVERITY_ERRORHRX:::HRX_USCMN_ADDRESS_RES_MISSINGJBO-HRX:::HRX_USCMN_ADDRESS_RES_MISSING: <MESSAGE><NUMBER>HRX-1560309</NUMBER><TEXT>Employees assigned to a payroll must have a US home
address.

“Employees assigned to a payroll must have a US home address.”


STEPS
_____________

The issue can be reproduced at will with the following steps:N: Person Management

1. N: Person Management

2. Search for the Employee

3. Attempt to delete the address

4. Receive the Error and the Address remains.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.