Accessing SSE Returns "This application is currently unavailable, We apologize for the inconvenience."

(Doc ID 2365054.1)

Last updated on MARCH 01, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Customer uses Server-Side Extentions (SSE)
However, the customer discovered that their SSE Server is not currently running.
Customer has tried to restart the SSE server.
These attempts say they "succeed" however, they are not restored.

When trying to access the SSE URL, they see the response "This application is currently unavailable, We apologize for the inconvenience."

Customer does not know the cause or the solution.
How can this issue be fixed?
How can this issue be avoided?

Cause

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