User Receives Error "Invalid Username Please contact your System Administrator for further assistance" After Administrator Resets Password

(Doc ID 2365138.1)

Last updated on APRIL 05, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.2 and later
Information in this document applies to any platform.


In environment 15.2 or higher users attempting to login after an administrator uses OIM to reset the users password, the user receives the following error


Error message is displayed "Invalid Username", Please contact your System Administrator for further assistance


  1. After password has been changed
  2. Attempt to log in will be prompted to change your password
  3. Error message displays



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