Account Advanced Search - Owner Not Found

(Doc ID 2365805.1)

Last updated on MARCH 02, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On 11.12.1.0.0 version, Accounts, Contacts, Households - Search

Actual behavior
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The Account advance search is not returning the correct results when the user selects:
- All records I can see
- Owner > Equals > John Sebastian Doe
No results are found by the search

However there is an Account record that has the owner John Sebastian Doe

Cause

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