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Wrong Number Displayed In OSC For Amount In (without Decimals) (Doc ID 2365941.1)

Last updated on MARCH 10, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, CX Integration

ACTUAL BEHAVIOR
---------------
Wrong number displayed in OSC for Amount in (without decimals)

When a Quote is created through OSC to CPQ to OSC integration reach-back, the same total value should be stored / displayed in both components.
For some reason, OSC displays integer and missing the two decimal numbers after the comma.
 

EXPECTED BEHAVIOR
-----------------------
The quote is created in OSC should have decimal points and not only integers.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Opty -> Quote -> Create Quote
3. Fill in Quote Information and submit it back to Sales Cloud
4. Quote is showing only integer not decimal.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see their quote prices correctly in Sales Cloud which is impacting their accuracy of reporting quotes.

Cause

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In this Document
Symptoms
Cause
Solution
References


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