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Performance Issues Seen While Updating Product Field In Message Plan (Doc ID 2366179.1)

Last updated on APRIL 15, 2018

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Symptoms

When attempting to update the Product field in Message Plan record, the following occurs...
  
  EXPECTED BEHAVIOR
  -----------------------
  The application should update the Product field within few seconds.

  ACTUAL BEHAVIOR
  -----------------------
  The application takes a long time to update and eventually times out most of the times.

  BUSINESS IMPACT
  ----------------------
  Multiple attempts needs to be made to update the product field in the Message Plan record detail page.
  
  STEPS
  -----------------------
  By following these steps the issue can be reproduced:
  1.  Search Messaging Plan record.
  2. On the detail page of the Messaging Plan record, update the Product
record.
  3. It takes 10min to update and times out.

Multiple attempts needs to be made to update the Product field successfully.

Cause

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