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Unable To Save Contact In Outlook (Doc ID 2366264.1)

Last updated on MARCH 23, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to save contact in outlook, the following error occurs in Chinese language Outlook

ERROR
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Country is required.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Click on Create Contact at New Sales Cloud item
3. Provide all the required information
4. Click on Save
5. Above error pops-up

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to create Contacts in Outlook

Cause

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