Issue with SSO: Cannot Login to Environment (Error: Invalid_grant)

(Doc ID 2366573.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Customer is using the following environment:
    https://ccstore-stage-XXXX.oracleoutsourcing.com/
Customer created an account.

When trying to login on the storefront, nothing happens.
However, in the browser inspector, the following JSON response can be seen:

Current:
{ "errorCode": "60006000", "message": "The user is not authenticated.", "status": "401" }

4684281:
{ "error_description": "authorization grant invalid", "error": "invalid_grant", "status": "400.12" }

Cause

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