Primavera Cloud Admin Portal - Unable To Create User

(Doc ID 2366742.1)

Last updated on MARCH 29, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to add a new user, the following error occurs:
Unable to create user

STEPS
-------------
The issue can be reproduced at will with the following steps:

  1. Launch Cloud Administration Portal
  2. Click on Primavera User Administration
  3. Click on ( + ) to add a new user
  4. Enter required information
  5. Observe the error

Cause

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