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Primavera Cloud Admin Portal - Unable To Create User (Doc ID 2366742.1)

Last updated on SEPTEMBER 30, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to add a new user, the following error occurs:
Unable to create user

The issue can be reproduced at will with the following steps:

  1. Launch Cloud Administration Portal
  2. Click on Primavera User Administration
  3. Click on ( + ) to add a new user
  4. Enter required information
  5. Observe the error


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