Not Able To Place Order From Agent Console using Cybersource

(Doc ID 2366770.1)

Last updated on MARCH 09, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

PLATFORM
Oracle Commerce Cloud 17.4.1

ISSUE SUMMARY
After setting up order placement with Cybersource only, attempts to place an order using the agent console fails with an error.

STEPS TO REPRODUCE ISSUE
Login to the agent console
Add a product to cart
Enter credit card details with test credit card number as 4111 1111 1111 1111
click on place order
You get an error "Unable to authorize payment after repeated attempts"

Changes

 The customer recently set up/configured cybersource

Cause

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