Territory Fails To Assign To Account

(Doc ID 2366775.1)

Last updated on MARCH 15, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 to 11.13.17.05.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Territory Fails to Assign to Account

Issue description:
Territory is based off of Industry dimension
Territory is no longer assigned to Accounts regardless of Industry selected. New Accounts do not receive Territory assignment. Existing Accounts do not have new Territory assigned when Industry is changed.

Manual assignment shows the following error in the UI:

"JBO-MOW:::MOW_AMENG_NO_RULE_SETS_FOR_IP: <MESSAGE><NUMBER>MOW-225011</NUMBER><TEXT>An active assignment rule set cannot be found. Contact your help desk.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>"

EXPECTED BEHAVIOR
-----------------------
territory should be assigned


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access accounts.

Cause

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