Fusion Absence Management: Escalation of Absence Approval Flow is Not Working

(Doc ID 2366976.1)

Last updated on MAY 06, 2018

Applies to:

Oracle Fusion Absence Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Absence approval flow has at least 2 level of approval. Level 2 Manager is the correct one when an absence is submitted, but the Escalation process skip the Level 2 Manager and goes to Level 3 Manager

(Level 3 Manager is shown as Level 2 Manager).


EXPECTED BEHAVIOR
-----------------------
Absence should have escalated to the correct Level 2 Manager

Cause

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