Enhancement Requested For The Sort Order Of Direct Messages

(Doc ID 2367072.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Problem Description
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Enhancement requested for the sort order of Direct Messages to reflect the actual sequence of messages in a threaded conversation so the latest message is shown in the column rather than the original message when the messages are sorted by Latest Activity and the comments are sorted from Newest to Oldest.
For Direct Messages between a Facebook or Twitter User and a Facebook Page or Twitter Account, the original message that is sent from a User to a Page/Account is the beginning of a message thread. There is only ever one thread between a User and Page/Account. Every subsequent DM will be part of the same thread. The relationship between the messages exchanged in a thread is a conversation, not a message hierarchy. The latest message doesn't necessarily relate to the very first message. However, the first message in the thread is treated like a Post or Tweet. The subsequent replies are treated as comments.
Actual sorting behavior for Direct Messages: Latest Activity / Newest to Oldest - Not a natural message sequence. Need to drill down to see the latest update, but no need to scroll.
? Message 1 - Original
o Message 4 - Reply 3 (latest)
o Message 3 - Reply 2
o Message 2 - Reply 1
Desired sorting behavior for Direct Messages: Latest Activity / Newest to Oldest - Natural message sequence. No need to drill down or scroll because the latest update is shown directly in the column.
? Message 4 - Reply 3 (latest)
o Message 3 - Reply 2
o Message 2 - Reply 1
o Message 1 - Original

 

Solution

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