Abandoned Chats After Chat Hours

(Doc ID 2367103.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
Abandoned Chats After Chat Hours

EXPECTED BEHAVIOR
-----------------------
After chat hours, no invite should be offered to customers.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, report shows abandoned chats outside of chat hours.



Cause

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