View Job Log Button In P6 Professional Displays Blank Web Page Or "404 Error Page not found"

(Doc ID 2367591.1)

Last updated on MARCH 16, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the View Log from P6 Professional Cloud Connect, the following error occurs:

ERROR
----------
404 Error
Page not found.


STEPS TO REPRODUCE
----------------------------
The issue can be reproduced at will with the following steps:

  1. Run any job
  2. Go to Tools --> Job Status
  3. Select the job
  4. Once completed, select the View Log button
  5. Navigation goes to a blank page then resolves to the error

 
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot check the View Log status for previous jobs in P6 Professional, which provide more detail for failed jobs.

Cause

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