Widget Is Not Displaying Even With Rule Returning True

(Doc ID 2367884.1)

Last updated on MARCH 01, 2018

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The SCCL widget is greyed out on the webpage.

The EE Rule is returned as TRUE and there are agents logged in and available to take chats.

Cause

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