My Oracle Support Banner

Auto Assignment For Accounts Based On Territory Is Not Working (Doc ID 2367918.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Territory Management, Quotas

ACTUAL BEHAVIOR
---------------
Created account does not have a territory assigned.

EXPECTED BEHAVIOR
-----------------------
The territory should be assigned automatically after account creation.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Go to Accounts
2. Create an account
3. Save and Continue
4. Select Territory under team and you will see that the territory was not assigned.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.