Event Code 'COF"B-0828-A, Message: Cannot open file \image.jpg (png). Access is denied' When Attempting to Print From P6 Professional

(Doc ID 2367921.1)

Last updated on MARCH 07, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.10.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 15.1.0.0 and later
Primavera P6 Professional Project Management - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When a particular user is attempting to print in P6 Professional, the following error occurs.

ERROR
-----------------------
Executable: PM.exe
Application: Primavera P6 Professional
Event Code: COF"B-0828-A
Message: Cannot open file \image.jpg (png). Access is denied.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to P6 Professional.
2. Attempt to print a schedule.
3. The event code will be thrown.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, a particular user is unable to print from P6 Professional.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms