Older Posts Not Appearing in Engage Despite New Comments on Facebook

(Doc ID 2368556.1)

Last updated on MARCH 05, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

On : N/A version, Engage

Posts not Appearing on Engage

User is reporting that a number of posts that were made between December 2016 and July 2017 are not appearing in Engage, even if the posts made between this time period have new comments on them due to post boost. Why are these posts not appearing in Engage?

 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms