Not able to reply from FB page- Error-Action Unsuccessful

(Doc ID 2369246.1)

Last updated on MARCH 05, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

SRM ->Engage -> open message -> Reply -> Error message - Error Action unsuccessful

While trying to reply to FB Direct Message, customer received error message
Error, action Unsuccessful, please try again.

Note : Only for few messages, error occurs.

 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms