Newly Added RTF Template In BI Publisher Disappears

(Doc ID 2369429.1)

Last updated on MARCH 05, 2018

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Analytics

ACTUAL BEHAVIOR
---------------
Unable to add RTF Template in BI Publisher


Customer is trying to upload a new RTF template to BI Publisher for Enterprise Contracts (Contracts Preview). However after uploading, the RTF template disappears from the screen.


EXPECTED BEHAVIOR
-----------------------
Newly added layout should be present on the screen

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In BI answers, navigate to Shared Folders/Enterprise Contracts/Contract Printing

2. Contracts Preview  > Open > Edit Report

3. Upload custom RTF template

4. File gets added momentarily and then disappears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see newly added RTF template

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms