NullPointerException When Selecting Resource Role In Manage Users
(Doc ID 2369561.1)
Last updated on FEBRUARY 07, 2020
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.12.1.0.0 version, Accounts, Contacts, Households
NullPointerException when selecting Resource Role in Manage Users
ERROR
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java.lang.NullPointerException
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to My Team > Manage Users
3. Search and edit user
4. Set Resource Role = Salesperson
5. The error occurs
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot assign a resource role to the user.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |