NullPointerException When Selecting Resource Role In Manage Users

(Doc ID 2369561.1)

Last updated on MARCH 15, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

NullPointerException when selecting Resource Role in Manage Users

ERROR
-----------------------
java.lang.NullPointerException

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to My Team > Manage Users
3. Search and edit user
4. Set Resource Role = Salesperson
5. The error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot assign a resource role to the user.

Changes

 

Cause

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