My Oracle Support Banner

DBAAS Snapshot Failed With Error REX-5219: The script execution for the operation has failed with a non zero exit status of [-255] (Doc ID 2369857.1)

Last updated on MARCH 23, 2018

Applies to:

Oracle Database as a Service - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

When customer tried to take the snapshot for DBAAS instance(<instance>), they were getting following error

Dec 19, 2017 2:41:17 PM UTC Activity Submitted
Dec 19, 2017 2:41:17 PM UTC Activity Started
Dec 19, 2017 2:41:17 PM UTC Saving snapshot [<instance>snapshot] to metadata..
Dec 19, 2017 2:41:22 PM UTC Initiating Pre-Operation for Create Snapshot Operation
Dec 19, 2017 2:41:22 PM UTC Submitted request to put the database in backup mode..
Dec 19, 2017 2:54:54 PM UTC Checking the status of request to put the database in backup mode..
Dec 19, 2017 2:54:54 PM UTC Cleaning up Snapshot Pre-Operation
Dec 19, 2017 2:54:55 PM UTC Activity Ended

We have asked them to try with REST API to identify whether this is a UI issue.

Then we asked the customer to follow the document below and update the cloud tooling to the latest version first

https://docs.oracle.com/en/cloud/paas/database-dbaas-cloud/csdbi/update-cloud-tooling-using-dbpatchm.html

And then, try creating the snapshot again.

But this is also failed. And this time, it failed with error REX-5219: The script execution for the operation has failed with a non zero exit status of [-255].

Jan 10, 2018 6:45:02 AM UTC Initialize in progress
Jan 10, 2018 6:45:02 AM UTC Initialize succeeded
Jan 10, 2018 6:45:03 AM UTC Snapshot config in progress
Jan 10, 2018 6:50:09 AM UTC REX-5219: The script execution for the operation has failed with a non zero exit status of [-255].
Jan 10, 2018 6:50:09 AM UTC Snapshot rollback in progress
Jan 10, 2018 6:55:12 AM UTC REX-5219: The script execution for the operation has failed with a non zero exit status of [-255].
Jan 10, 2018 6:55:12 AM UTC Remove metadata in progress
Jan 10, 2018 6:55:12 AM UTC Remove metadata succeeded

 

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.