Quote Cannot Be Opened After Executing "Copy Line Items"

(Doc ID 2370011.1)

Last updated on JULY 05, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 17 D and later
Information in this document applies to any platform.

Symptoms

After executing the action "Copy Line Items" on certain quotes, some of these transactions fail to open.

ERROR:
---------
Could not perform Action: Open Quote
The quote cannot be saved because it has duplicate or invalid document numbers.

 

bm.log ERROR:
------------------
com.bm.xchange.db.DBException: Fatal database error: Exception occured while executing prepared statementORA-00001: unique constraint (BM_EUROXEROXEMEA.UQ_CM_BS_DATA_XML_DOCNUM) violated

Changes

 The environment was upgraded to 17D or 17D patch 1.

Cause

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