Error Logging Into P6 Professional "Unable to connect to the database. Please run the database configuration tool or contact your administrator"

(Doc ID 2370322.1)

Last updated on JUNE 20, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.2 and later
Information in this document applies to any platform.

Symptoms

When user is attempting to log into P6 Professional, the following error is received:

Error
Unable to connect to the database. Please run the database configuration tool or contact your administrator.

The user is unable to access P6 Professional, but, is able to log into P6Web.


Steps to Reproduce
1. Launch P6 Professional.
2. Enter login credentials.
3. Observe connection is not made - error is returned.

Changes

 

Cause

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