Real Time Matching not matching possible duplicates created by Partner Sales Representative

(Doc ID 2370655.1)

Last updated on MARCH 13, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
---------------
Partners Sales Representative, when creating Contacts with a duplicate email, the possible duplicate does not pop up.

EXPECTED BEHAVIOR
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For Partners Sales Representative, when creating Contacts with duplicate emails, the possible duplicate window should pop up.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Contacts
2. Click on create contact
3. Enter name and email (an email address that already exists for another record)
4. Possible duplicate is not appearing

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot see actual data

Cause

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