My Oracle Support Banner

The Create Accounting Function In AR Billing Freezes The Screen When Submitted (Doc ID 2370956.1)

Last updated on MAY 31, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Accounting And Reconciliation

ACTUAL BEHAVIOR
---------------
The Create Accounting function in AR Billing freezes the screen when submitted



EXPECTED BEHAVIOR
-----------------------
On the Receivables, Billing tab under the Accounting section when we do Create Accounting & when we submit it, system then doesn't allow us to do anything & the cancel button doesn't do anything, to be able to go back to the billing section we have to go back to the Home button & then access receivables from the main menu.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Please see the attached screen shots.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.