Unable to Load Document Designer or Email Designer

(Doc ID 2371120.1)

Last updated on MARCH 15, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R2 and later
Information in this document applies to any platform.

Symptoms

When attempting to open Document or Email Designer, the Templates for either designer do not load. No errors are observed on the page, but no documents can be accessed.

Opening either Designer page in a separate browser may work as expected.

Changes

No changes have been made to the environment.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms