Oracle RightNow Connection No Longer Working

(Doc ID 2371268.1)

Last updated on MARCH 13, 2018

Applies to:

Integration Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

-ICS environment has Integrations using Oracle RightNow Connection
-Suddenly it has started running into below error

Unable to test connection "SERVICECLOUD". [Cause: CASDK-0003]
CASDK-0003: Unable to parse the resource, https://hostname/cgi-bin/something.cfg/services/soap?wsdl=typed. Verify that URL is reachable, can be parsed and credentials if required are accurate
WSDLException: faultCode=INVALID_WSDL: Invalid XML in document at: https://hostname/cgi-bin/something.cfg/services/soap?wsdl=typed, line: 1, column: 1: org.xml.sax.SAXParseException: : XML-20108: (Fatal Error) Start of root element expected.
: XML-20108: (Fatal Error) Start of root element expected.

 

Cause

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