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OSC for Outlook Add-in Sync - Internal Error Message (Doc ID 2371470.1)

Last updated on MARCH 11, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

The following message is displayed while syncing the data

ERROR
-----------------------
"Oracle sales cloud for outlook has encountered an error. Please contact your system administrator".


BUSINESS IMPACT
-----------------------

1. How many users are affected by the issue?

all users(80+)

2. When are you receiving the error?
//while doing initial synch & daily in outlook
3. Is there anything else the error is saying?
//Please check the log files attached,We feel issue is related to opportunity revenue object

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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