Some Users are Unable to Log into OCC-Admin after Upgrade to 17.6.1 Version

(Doc ID 2371723.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.
Reported Version: 17.6.1

Symptoms

Some users are not able to log into Admin after the environment was upgraded to 17.6.1 version.

Resetting password or secret key did not resolve the issue.

On Admin Log in page seeing the following error displayed.

Changes

The environment was upgraded to 17.6.1 version which introduced MFA (Multi-Factor Authentication) feature.  See Logging into Oracle Commerce Cloud Admin Using Multi-Factor Authentication - FAQ (Doc ID 2356787.1) for more information about MFA.

Cause

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