Getting an error while attempting to update existing Zip Codes on Account

(Doc ID 2371800.1)

Last updated on MARCH 15, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

Getting an error while attempting to update existing Zip Codes on Accounts as the value has a leading zero that was dropped during the original import.

ERROR
-----------------------
WARNING,The address associated with this party site already exists in the import batch or is associated with a different party site in the registry. (HZ-120749) Details: The address for party site should be unique. You can import duplicate party site addresses if the profile option ENABLE_BUSINESS_KEY_VALIDATION is set to N.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Setup and Maintenance > Task: Manage File Import Activities
3. Create an Account import with the following mapping:
OrganizationProfile PartyId
Address Country
Address PostalCode
Address LocationOrigSystemReference
4. The import results in an error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update Zip Codes to correct data.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms