When Assigning Roles To New Users In NES Prod UI, No Roles Appear

(Doc ID 2371811.1)

Last updated on MARCH 15, 2018

Applies to:

Oracle DataRaker Cloud Service - Version 3.8.0.3.0 to 17.1.0.0.0 [Release NA]
Information in this document applies to any platform.

Symptoms

On :Oracle DataRaker Cloud Service , 3.8.0.4 version, User Interface

ACTUAL BEHAVIOR
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When assigning roles to users in NES Prod UI, no Roles Appear in Dropdown

When assigning roles to new/existing users in NES Prod UI, no Roles Appear, therefore none can be selected.

This is happening only in Prod UI , Stage is fine.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to DataRaker UI
2. Go to Administer - Security - users
3. Select a User , Edit , Add Roles -Dropdown is empty does not show any Roles.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot be created nor use the System.

Cause

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