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SRM API: 401 Unauthorized Error When Trying to Connect to Messages Endpoint (Doc ID 2371884.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Social Relationship Management Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.


Creating a call to the SRM API to get messages from Engage results in a 401 Unauthorized response.

Request: GET with access token form previous request
"type": "",
"title": "Unauthorized.",
"detail": "The user credentials provided with the request are invalid or do not provide the necessary level of access.",
"status": 401
 Please advise.


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